bo11 Privacy Policy

1 What Information We Collect

We collect various types of personal information during registration on the bo11 platform, use of services, and transaction processing. The information listed below is essential for operating our services.

1.1 Directly Collected Information

• Full name, date of birth, and national identity card number (where applicable)
• Email address and contact information
• Account password (stored in encrypted form)
• Payment information — bKash number, Nagad number, Rocket number, Upay number, or bank account details
• Deposit and withdrawal transaction history

1.2 Automatically Collected Information

• IP address, device type, and operating system information
• Browser type, cookies, and session data
• Site navigation patterns and page visit logs
• Gaming activity history — game type, bet amount, win and loss records
• Login time, location data (at a general level), and session duration

1.3 Information Received from Third Parties

We may collect information through approved third-party service providers during the identity verification (KYC) process. This information is used solely for legal compliance and fraud prevention.

2 How We Use Information

Collected information is used to improve bo11's services, ensure secure transactions, and meet legal obligations. The main purposes for which information is used are as follows:

3 Data Storage and Protection

bo11 applies industry-standard technical and organisational measures to protect your personal information. The key components of our security framework are as follows:

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption
• Password Hashing: Account passwords are hashed using bcrypt or an equivalent algorithm
• Firewall Protection: Advanced firewall systems to prevent unauthorised access
• Regular Security Audits: Periodic assessments to identify and address system vulnerabilities
• Two-Factor Authentication (2FA): An additional layer of security for sensitive transactions

3.2 Data Retention Period

Your personal information is retained for the period required to manage active accounts and meet legal requirements. Even after an account is closed, financial transaction records may be retained for as long as required by law. When no longer needed, information is securely deleted or anonymised.

3.3 Data Breach Response

In the event of a data breach, we will notify affected users and report to the relevant authorities as quickly as possible in accordance with applicable law. Immediate steps will be taken to limit the damage.

4 Sharing Information with Third Parties

bo11 never sells or rents your personal information to third parties for commercial purposes. However, we may share information in specific circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical services. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information under a court order, direction from a government regulatory body, or applicable law. In such cases, we will disclose only the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new controlling party will be required to comply with the terms of this Policy, and we will notify users.

5 Cookies and Tracking Technologies

The bo11 website uses cookies and similar tracking technologies to improve site functionality and personalise the user experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site — login sessions and security tokens
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand site usage patterns — without identifying you personally

5.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may limit some site functionality. For more information on managing cookies, refer to your browser's help section.

6 Your Rights and Controls

As a user of bo11, you have the following rights over your own information. To exercise these rights, contact our support team.

• Right to Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations)
• Right to Restrict Processing: The right to object to the processing of your information for specific purposes
• Right to Data Portability: The right to receive your information in a structured format
• Right to Withdraw Consent: The right to withdraw consent from any processing carried out on the basis of your consent

To exercise any of the above rights, contact our customer support team via 24/7 live chat or by email at [email protected]. We will respond to your request as quickly as possible — generally within 30 business days.

7 Privacy of Minors

bo11 is a platform intended solely for individuals aged 21 and over. We do not knowingly collect any personal information from minors. An age verification process is followed at the time of registration.

If a parent or legal guardian believes that their minor child has provided information on our platform, please contact us immediately. We will promptly delete that information and close the associated account.

8 International Data Transfers

Our server and service infrastructure may be located in multiple countries. If your information is processed or stored outside Bangladesh, we will ensure that the destination country has equivalent or higher data protection measures in place.

Applicable legal protection frameworks are used for data transfers, and contractual safeguards are ensured. No transfer will take place without ensuring the protection of your information.

9 Marketing Communications and Preferences

bo11 may send promotional offers, bonus updates, and gaming-related information based on your consent. Our marketing communication policy is as follows:

• You may stop receiving marketing emails at any time
• Communication preferences can be changed from your account settings
• Even if you opt out of marketing communications, important account-related messages will continue
• We will never sell your information to third-party marketers
• Direct messages (SMS, push notifications) only where applicable and with your consent

10 Responsible Gaming and Use of Information

bo11 is firmly committed to responsible gaming. We may use information about your gaming activity to identify potentially problematic behaviour and provide support when needed. The use of information for this purpose is solely for your protection.

You can find details about self-exclusion, deposit limits, and other protective tools on the Responsible Gaming page. Information retained to apply these limits is used solely for your protection.

11 Policy Changes and Updates

bo11 reserves the right to change or update this Privacy Policy from time to time. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of the Policy will be changed
• For significant changes, a notification will be sent to the registered email address
• Continuing to use the platform after a change is made will be considered acceptance of the new Policy
• For significant changes, a special notice may be displayed on the site

The latest version of the Policy will always be available on this page. It is recommended to check this page regularly.

12 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable international data protection standards. For users in Bangladesh, applicable Bangladeshi digital and data protection laws apply.

Any dispute relating to this Policy will first be sought to be resolved through discussion. If a resolution cannot be reached through discussion, applicable legal procedures will be followed. The Bengali version of this Policy shall be considered the official version.